At leidiera.shop, we respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how leidiera.shop collects, uses, stores, shares, and protects personal information when you visit our website, create an account, place an order, communicate with us, subscribe to marketing communications, or otherwise use our services.

By using leidiera.shop, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

leidiera.shop operates this online store and is responsible for determining how personal information collected through our store is used for our business purposes, subject to applicable data protection laws.

For privacy-related questions or requests, please contact:

Website: leidiera.shop
Email: info@leidiera.shop

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Identity and Contact Information

This may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number, where provided; and

• Account information.

Order and Transaction Information

When you make a purchase, we may collect information including:

• Products ordered;

• Order number;

• Order value;

• Billing and delivery details;

• Payment status;

• Returns and refunds;

• Shipping and tracking information; and

• Communications relating to your order.

Payment Information

Payments may be processed through Shopify and/or third-party payment service providers made available through our checkout.

Depending on the payment method selected, payment providers may process information such as card details, account identifiers, transaction information, billing details, or authentication information.

We do not require customers to send complete payment card information to us by email.

Device and Technical Information

When you browse leidiera.shop, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Device identifiers;

• Time zone;

• Language preferences;

• Pages viewed;

• Referring website;

• Website interactions;

• Session information; and

• Cookie or similar technology identifiers.

Customer Service Information

If you contact us, we may collect and retain information contained in your communications, including:

• Your name;

• Email address;

• Order information;

• Details of your enquiry;

• Photographs or documents you voluntarily provide; and

• Our correspondence with you.

Marketing Information

If you subscribe to marketing communications or otherwise provide the appropriate permission, we may process:

• Your email address;

• Marketing preferences;

• Subscription status;

• Interaction with marketing communications; and

• Other relevant preference information.

3. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

• Place an order;

• Create or use an account;

• Complete checkout;

• Contact customer service;

• Request a return or refund;

• Subscribe to marketing communications;

• Submit information through our website; or

• Otherwise communicate with us.

Automatically

Certain information may be collected through:

• Cookies;

• Pixels;

• Analytics tools;

• Server logs;

• Device technologies; and

• Similar technologies.

From Service Providers and Business Partners

We may receive information from service providers involved in providing our website and services, including:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Analytics providers;

• Fraud prevention providers;

• Marketing service providers; and

• Other technology providers.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing Orders

We use personal information to:

• Process and confirm purchases;

• Collect and process payments;

• Arrange fulfilment;

• Deliver orders;

• Provide order updates;

• Manage cancellations;

• Process returns and refunds; and

• Respond to order-related enquiries.

Providing Customer Support

We may use your information to:

• Respond to questions;

• Investigate complaints;

• Resolve order issues;

• Assist with returns;

• Handle refund requests; and

• Provide customer service.

Operating and Improving Our Website

We may process information to:

• Operate our online store;

• Maintain website functionality;

• Understand how customers use our website;

• Improve navigation and customer experience;

• Diagnose technical problems; and

• Improve our products and services.

Security and Fraud Prevention

We may use information where reasonably necessary to:

• Protect customer accounts;

• Detect suspicious activity;

• Prevent fraudulent transactions;

• Protect our website;

• Investigate security incidents;

• Prevent misuse of our services; and

• Protect our legal rights and those of our customers.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional communications;

• Provide information about products or offers;

• Measure marketing performance;

• Understand customer interests; and

• Improve the relevance of advertising.

Where consent is required, we will seek the appropriate consent before using information for the relevant marketing purpose.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications or by contacting info@leidiera.shop.

5. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following bases depending on the circumstances:

Performance of a Contract

We may process information where necessary to provide products or services you have requested, including processing orders, arranging delivery, and handling returns.

Legal Obligations

We may process information where necessary to comply with applicable legal, regulatory, tax, accounting, or other obligations.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided those interests are not overridden by your applicable rights and interests.

These purposes may include:

• Protecting our business;

• Preventing fraud;

• Maintaining website security;

• Improving our services; and

• Managing customer relationships.

Consent

Where consent is the appropriate or required legal basis, we may process personal information after obtaining your consent.

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

6. Shopify

Our online store is operated using the Shopify ecommerce platform.

Shopify provides technology that enables us to operate our online store, process transactions, manage orders, and provide ecommerce functionality.

As part of providing these services, Shopify may process certain personal information associated with customers and website visitors.

Shopify's handling of personal information may also be subject to Shopify's own applicable privacy terms and policies.

7. Payment Processing

When you purchase from leidiera.shop, payment information is processed through the payment method and service provider available at checkout.

Payment providers may process information necessary to:

• Authorise payments;

• Verify identity;

• Prevent fraud;

• Process refunds; and

• Meet legal or regulatory obligations.

The personal information processed by an independent payment provider may also be governed by that provider's own privacy policy.

8. Sharing Personal Information

We do not disclose personal information indiscriminately.

We may share information where reasonably necessary with service providers that help us operate our business, including:

Shopify

To host and operate our ecommerce store and provide related functionality.

Payment Providers

To process payments, authorisations, refunds, and payment security checks.

Fulfilment and Logistics Providers

To prepare, ship, track, and deliver customer orders.

Customer Service Providers

Where third-party tools are used to manage customer enquiries and communications.

Analytics and Technology Providers

To understand website performance, maintain functionality, improve our services, and diagnose technical problems.

Marketing Providers

Where permitted, information may be processed through services used to manage marketing, advertising, or customer communications.

Professional Advisers

Information may be shared with accountants, legal advisers, insurers, auditors, or other professional advisers where reasonably necessary.

Government and Regulatory Authorities

We may disclose information where required to comply with applicable law, legal proceedings, regulatory requests, court orders, or lawful government requirements.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, insolvency process, or similar transaction, relevant information may be disclosed or transferred subject to applicable legal requirements.

9. Cookies and Similar Technologies

leidiera.shop may use cookies and similar technologies to operate and improve our website.

Cookies are small data files or similar technologies that may be stored on or accessed through your device.

Cookies may be used for purposes such as:

• Keeping the website functioning;

• Remembering preferences;

• Maintaining shopping cart functionality;

• Supporting checkout;

• Improving security;

• Measuring website performance;

• Understanding website usage;

• Providing analytics; and

• Supporting marketing or advertising where permitted.

10. Essential and Non-Essential Cookies

Some cookies are necessary for the operation of our website and may be required to provide services requested by you.

Other cookies, including certain analytics, advertising, or personalisation technologies, may be subject to your choices or consent where required.

Where applicable, you may manage your preferences through the cookie or privacy controls displayed on our website.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Marketing Communications

Where permitted by law, we may send marketing communications to customers who have appropriately subscribed or where another lawful basis applies.

You can unsubscribe from marketing communications at any time by:

• Selecting the unsubscribe option contained in a marketing email; or

• Contacting us at info@leidiera.shop.

Unsubscribing from marketing communications does not prevent us from sending non-marketing communications that are necessary to manage your orders, account, transactions, customer service requests, or other service-related matters.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable operational, contractual, legal, accounting, tax, fraud prevention, dispute resolution, and regulatory requirements.

Different categories of information may be retained for different periods depending on:

• The nature of the information;

• The reason it was collected;

• Whether an ongoing customer relationship exists;

• Applicable legal requirements;

• Accounting and tax obligations;

• Fraud prevention needs; and

• Potential legal claims.

When information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable requirements.

13. International Data Transfers

Because we use Shopify and other service providers that may operate internationally, personal information may be processed or stored outside the United Kingdom.

Where personal information is transferred internationally, appropriate measures will be used where required by applicable data protection law to protect that information.

These measures may include recognised legal transfer mechanisms, contractual protections, adequacy arrangements, or other safeguards permitted under applicable law.

14. Data Security

We take reasonable organisational and technical measures intended to protect personal information against:

• Unauthorised access;

• Unauthorised disclosure;

• Accidental loss;

• Misuse;

• Alteration;

• Destruction; and

• Other inappropriate processing.

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their account credentials and should not share passwords or sensitive authentication information with unauthorised persons.

15. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These may include the right to:

• Be informed about how your personal information is used;

• Request access to personal information held about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information in certain circumstances;

• Request restriction of processing in certain circumstances;

• Object to certain processing;

• Request portability of certain personal information;

• Withdraw consent where processing is based on consent; and

• Raise concerns or complaints about the handling of your personal information.

These rights are not necessarily absolute and may be subject to legal conditions, exemptions, or limitations.

16. Exercising Your Privacy Rights

To make a privacy-related request, please contact:

info@leidiera.shop

Please clearly describe your request and provide sufficient information to allow us to identify the relevant records.

We may need to verify your identity before fulfilling certain privacy requests to help protect personal information against unauthorised access or disclosure.

We will respond in accordance with applicable data protection requirements.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first at:

info@leidiera.shop

We will review your concern and attempt to resolve it appropriately.

Where applicable, you may also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) or another competent data protection authority.

18. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally able to provide the relevant information or consent under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact info@leidiera.shop so that we can review the matter and take appropriate action.

19. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

20. Automated Processing and Fraud Prevention

Certain ecommerce, payment, security, or fraud prevention services may use automated systems to assess transactions or identify potentially suspicious activity.

Where automated processing is used, it may involve information such as:

• Transaction details;

• Device information;

• IP address;

• Account activity;

• Payment information; and

• Order patterns.

Any such processing will be handled subject to applicable data protection requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices;

• Changes to our website or services;

• Changes to service providers;

• Changes to technology;

• Changes to legal or regulatory requirements; or

• Other operational developments.

The current version of this Privacy Policy will be made available through leidiera.shop.

We encourage customers to review this policy periodically.

22. Contact Information

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

leidiera.shop
Email: info@leidiera.shop

We will review privacy-related enquiries and requests in accordance with applicable requirements.