At leidiera.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may be eligible to return your order in accordance with this Return & Refund Policy and your applicable statutory consumer rights.

Please read this policy carefully before requesting a return.

1. 30-Day Return Policy

We offer a 30-day return period for eligible items.

You may request a return within 30 days of receiving your order. To qualify for a return, the item must generally:

• Be in the same condition in which you received it;

• Be unworn, unused, and unwashed;

• Be free from stains, odours, damage, or signs of use;

• Have all original tags and labels attached, where applicable;

• Include the original packaging where reasonably possible; and

• Be accompanied by proof of purchase or your order information.

To begin a return, please contact:

Email: info@leidiera.shop

Please do not send a return without first contacting us. We will provide the appropriate return instructions after reviewing your request.

2. UK Consumer Cancellation Rights

If you are a consumer purchasing online in the United Kingdom, you may have a statutory right to cancel your order without giving a reason.

For qualifying distance purchases, you generally have 14 days from the date you receive the goods to notify us that you wish to cancel.

After notifying us of your cancellation, you should return the relevant goods within the period required by applicable law.

These statutory rights are separate from and are not reduced by our voluntary 30-day return policy.

To exercise your cancellation rights, contact:

info@leidiera.shop

Please provide your order number and clearly state that you wish to cancel or return your order.

3. How to Request a Return

To request a return, email info@leidiera.shop and provide:

• Your full name;

• Your order number;

• The email address used to place the order;

• The item or items you wish to return;

• The reason for the return, where applicable; and

• Photographs if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return instructions where the item is eligible.

Do not send products to an address obtained from a shipping label or parcel packaging unless we specifically instruct you to do so. The original shipping location may not be the appropriate returns facility.

4. Return Shipping Costs

For returns based on a change of mind or other non-defective reason, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where this has been properly communicated.

If an item is confirmed to be defective, damaged upon arrival, materially different from the item ordered, or incorrectly supplied by leidiera.shop, we will handle reasonable return arrangements in accordance with applicable consumer law.

Any return shipping instructions provided by our customer service team must be followed.

We strongly recommend using a tracked shipping service when returning goods. Customers should retain proof of postage until the return has been completed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as reasonably possible at:

info@leidiera.shop

Please include:

• Your order number;

• A description of the problem; and

• Clear photographs or other relevant evidence showing the issue.

We will review the matter and determine the appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include a replacement, repair, partial refund, full refund, or another appropriate remedy.

Nothing in this policy limits any statutory rights you may have in relation to faulty, misdescribed, or otherwise non-conforming goods.

6. Non-Returnable Items

Certain products may not be eligible for return where an exclusion is permitted by applicable law.

Examples may include:

• Goods made or personalised specifically for you;

• Perishable goods;

• Products that deteriorate or expire rapidly;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Items that have been materially used, damaged, altered, washed, or modified after delivery;

• Digital products or services where applicable statutory cancellation rights have been validly waived or expired; and

• Other products that are legally exempt from cancellation or return rights.

These exclusions do not affect your legal rights where a product is faulty, damaged, misdescribed, or otherwise does not conform to the contract.

If you are unsure whether your item is eligible for return, contact info@leidiera.shop before sending it back.

7. Sale and Promotional Items

Items purchased during a sale or promotional event remain subject to this Return & Refund Policy unless a lawful exception applies.

A discounted price does not remove any statutory rights that you may have in relation to faulty, damaged, or misdescribed goods.

8. Exchanges

If you would like a different item, size, colour, or variation, please contact us at:

info@leidiera.shop

Exchange availability depends on stock availability and the circumstances of the return.

Where a direct exchange is not available, we may ask you to return the eligible item and place a new order separately.

9. Refund Inspection

Once we receive your returned item, it may be inspected to confirm that it meets the applicable return requirements.

If your return is approved, we will process the appropriate refund.

Where permitted by applicable law, we may be entitled to reduce a refund if the value of the goods has been diminished because they were handled beyond what was reasonably necessary to establish their nature, characteristics, and functioning.

This does not affect your statutory rights concerning defective or non-conforming goods.

10. Refund Method

Approved refunds will generally be issued to the original payment method used when placing the order unless another method is agreed or legally permitted.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Once a refund has been submitted by us, processing times imposed by third-party payment providers are outside our direct control.

11. Refund Timing

Where a statutory cancellation right applies, refunds will be processed within the time required by applicable UK consumer law.

For returns made under our voluntary 30-day return policy, we aim to process approved refunds promptly after the returned goods have been received and inspected.

Where legally permitted, we may withhold a refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

12. Original Delivery Charges

Where UK statutory cancellation rights apply, any refund of the original delivery charge will be handled in accordance with applicable law.

If you selected a more expensive delivery method than the least expensive standard delivery option offered by us, any additional delivery cost may not be refundable where permitted by law.

Any premium, expedited, or optional delivery charges are therefore subject to the applicable legal requirements and the circumstances of the cancellation.

13. Refused or Uncollected Deliveries

If an order is refused, not collected, or returned to us because of circumstances attributable to the customer, any refund will be assessed after the parcel has been returned and processed.

Where permitted by law, reasonable costs directly resulting from an unsuccessful delivery or return may be deducted from the refundable amount.

This section does not apply where delivery failed because of an error attributable to leidiera.shop or where doing so would conflict with applicable consumer law.

14. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery details, please contact info@leidiera.shop as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

This does not affect any rights available to you under applicable law.

15. Lost Returns

Customers making a return should retain their postage receipt and tracking information until the return has been completed.

If a customer independently selects a return carrier and a returned parcel is lost before reaching the designated return facility, we may request proof of shipment before determining whether a refund can be processed.

16. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us immediately at:

info@leidiera.shop

We will make reasonable efforts to process your cancellation request.

However, orders may enter fulfilment shortly after being placed, and we cannot guarantee that a cancellation or modification will be possible before dispatch.

If the order has already been dispatched, you may still be able to exercise applicable return or statutory cancellation rights after receiving it.

17. Consumer Statutory Rights

This Return & Refund Policy is intended to operate alongside applicable UK consumer protection legislation.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory statutory rights available to consumers.

Where any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable statutory requirement will prevail.

18. Contact Us

If you have questions regarding a return, cancellation, exchange, refund, defective item, or this policy, please contact us:

Website: leidiera.shop
Email: info@leidiera.shop

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

leidiera.shop reserves the right to update this Return & Refund Policy when reasonably necessary to reflect changes to our operations, services, or applicable legal requirements.