Thank you for shopping at leidiera.shop.

We are committed to providing a clear, reliable, and convenient delivery experience for our customers. This Shipping Policy explains our shipping charges, estimated delivery times, order processing, tracking, delivery responsibilities, and procedures for delayed, lost, or damaged shipments.

By placing an order through leidiera.shop, you agree to the terms described in this Shipping Policy.

1. Free Standard Shipping

All orders placed through leidiera.shop qualify for free standard shipping.

There is no minimum purchase requirement for our standard shipping service.

Unless otherwise clearly stated during checkout, customers will not be charged a standard delivery fee.

2. Estimated Delivery Time

Our estimated delivery time is:

15–20 days

This delivery estimate applies after the order has been successfully processed and prepared for shipment.

Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by circumstances outside our reasonable control.

3. Order Processing

After your order is placed, we will begin processing it for fulfilment.

Order processing may include:

• Payment verification;

• Fraud and security checks;

• Confirmation of product availability;

• Preparation of the order;

• Packaging; and

• Handover to the applicable shipping carrier.

Orders are generally processed as promptly as reasonably possible.

Processing times may be affected by weekends, public holidays, unusually high order volumes, payment verification, or other operational circumstances.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review the information carefully, including:

• Customer name;

• Products ordered;

• Shipping address;

• Billing information; and

• Contact details.

If you notice an error, please contact us as soon as possible at:

info@leidiera.shop

We will make reasonable efforts to assist, but we cannot guarantee that order details can be changed once fulfilment or dispatch has begun.

5. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email.

Where tracking information is available, the shipping confirmation may include:

• Tracking number;

• Carrier information;

• Tracking link; and

• Shipment status.

Tracking information may take some time to become active after a shipment has been handed to the carrier.

6. Tracking Your Order

If tracking is available for your order, you can use the tracking information provided in your shipping confirmation to follow the progress of your parcel.

Please be aware that tracking updates are managed by the shipping carrier and may not always appear immediately.

In some cases, tracking information may temporarily remain unchanged while the parcel is moving between logistics facilities.

If you have questions about your tracking information, please contact:

info@leidiera.shop

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your address includes all relevant information, including where applicable:

• Recipient name;

• House or building number;

• Street name;

• Flat or apartment number;

• City or town;

• County or region;

• Postcode; and

• Country.

We cannot guarantee successful delivery where incomplete or incorrect shipping information has been provided.

8. Address Changes

If you need to change your delivery address after placing an order, contact us immediately at:

info@leidiera.shop

We will make reasonable efforts to update the information if the order has not yet entered fulfilment or been dispatched.

Once an order has been shipped, we may no longer be able to change the delivery address.

9. Delivery Delays

Although we aim to deliver orders within the estimated 15–20 day delivery period, occasional delays may occur.

Possible causes of delay include:

• Carrier disruptions;

• Severe weather;

• Customs procedures;

• Transport interruptions;

• Public holidays;

• Peak shopping periods;

• High parcel volumes;

• Local delivery restrictions;

• Incorrect or incomplete addresses;

• Security inspections;

• Operational disruptions; or

• Other circumstances outside our reasonable control.

A delay does not necessarily mean that a parcel has been lost.

If your order has not arrived within a reasonable period after the expected delivery window, please contact us at:

info@leidiera.shop

We will review the available shipping information and assist where reasonably possible.

10. Customs and Cross-Border Shipments

Depending on the origin and destination of a shipment, an order may pass through customs or other border-control procedures.

Customs processing may occasionally cause additional delivery delays.

Where any taxes, import duties, customs charges, or similar fees legally apply, their treatment will depend on the applicable destination, order, and checkout arrangements.

Any charges payable by the customer should be disclosed where required and handled in accordance with applicable law.

11. Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on their procedures.

If delivery cannot be completed, the carrier may:

• Attempt delivery again;

• Leave instructions for collection;

• Deliver the parcel to an authorised collection point; or

• Return the shipment to the sender.

Customers should monitor tracking information and any notices provided by the carrier.

12. Unclaimed Parcels

If a parcel is held at a collection point or delivery facility, customers are responsible for collecting it within the period specified by the carrier.

If a parcel is not collected and is returned, please contact us at:

info@leidiera.shop

Any refund or reshipment will be assessed after the returned parcel has been received and reviewed, subject to applicable consumer rights and our Return & Refund Policy.

13. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned.

Please contact us promptly if you become aware of an address error.

If the parcel is returned to us, we will review the circumstances and provide the appropriate options.

Where permitted by law, additional delivery costs resulting directly from incorrect customer-provided information may apply before a replacement shipment is sent.

14. Lost Packages

If you believe your order has been lost, please contact:

info@leidiera.shop

Please provide:

• Your order number;

• Full name;

• Delivery address; and

• Any relevant tracking information.

We may need to investigate the shipment with the carrier before confirming whether a parcel is considered lost.

Where a shipment is confirmed to be lost, we will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

This may include a replacement or refund where appropriate.

15. Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents carefully.

If the product itself has been damaged during delivery, contact us as soon as reasonably possible at:

info@leidiera.shop

Please provide:

• Your order number;

• A description of the damage;

• Photographs of the product;

• Photographs of the outer packaging where relevant; and

• Photographs of the shipping label where useful.

We will review the information and provide an appropriate resolution where applicable.

16. Missing Items

If your parcel arrives but an item is missing, please contact:

info@leidiera.shop

Include your order number and identify the missing item.

Some orders may be shipped in separate parcels. We may therefore verify whether the remaining item is still in transit before determining the appropriate resolution.

17. Orders Shipped in Multiple Parcels

In some circumstances, an order containing multiple products may be divided into separate shipments.

If this occurs:

• Parcels may arrive on different dates;

• Each parcel may have separate tracking information; and

• Receiving only part of an order does not necessarily mean that products are missing.

If you are unsure whether your order was divided into multiple shipments, please contact us.

18. Delivery Confirmation

A shipment may be considered delivered when the carrier records successful delivery to the shipping address or another delivery location authorised under the carrier's delivery process.

If tracking shows that your order has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location;

• With other members of your household;

• With neighbours where appropriate;

• With building reception or management;

• Any safe place specified for delivery; and

• Any carrier delivery notification.

If the parcel still cannot be located, please contact us at:

info@leidiera.shop

19. Refused Deliveries

If a customer refuses delivery without a valid reason relating to a defective, damaged, incorrect, or otherwise non-conforming order, the parcel may be returned.

Any refund will be reviewed after the returned parcel has been received.

This does not affect statutory rights available to consumers under applicable law.

20. Cancellation Before Shipping

If you wish to cancel an order before it has been dispatched, please contact us immediately at:

info@leidiera.shop

We will make reasonable efforts to process the cancellation.

However, we cannot guarantee cancellation once an order has entered fulfilment or has been shipped.

If the order has already been dispatched, applicable cancellation and return rights will be governed by our Return & Refund Policy and applicable law.

21. Delivery Responsibilities

We will take reasonable steps to arrange delivery to the address supplied during checkout.

Customers are responsible for:

• Providing accurate delivery information;

• Monitoring order and tracking communications;

• Responding to reasonable carrier delivery requests;

• Collecting parcels where applicable; and

• Contacting us promptly if a delivery problem occurs.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

22. Force Majeure and Events Outside Our Control

Shipping services may occasionally be affected by events outside our reasonable control.

These may include:

• Natural disasters;

• Severe weather;

• Transport strikes;

• Carrier interruptions;

• Government restrictions;

• Customs disruptions;

• War or civil unrest;

• Public health emergencies;

• Infrastructure failures; or

• Other exceptional events.

Where such events occur, delivery may take longer than the standard estimated period.

We will make reasonable efforts to assist affected customers where appropriate.

23. Customer Support for Shipping

If you need assistance regarding:

• Order processing;

• Shipping status;

• Tracking information;

• Delayed deliveries;

• Lost shipments;

• Damaged parcels;

• Missing items;

• Delivery addresses; or

• Other shipping-related matters,

please contact:

info@leidiera.shop

When contacting us about an existing order, please include your order number whenever possible.

24. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

• Shipping providers;

• Logistics arrangements;

• Delivery services;

• Operational practices;

• Applicable legal requirements; or

• Our website and services.

The latest version will be published on leidiera.shop.

25. Contact Information

For all shipping and delivery enquiries, please contact:

leidiera.shop
Email: info@leidiera.shop

Shipping Fee: Free standard shipping on all orders
Estimated Delivery Time: 15–20 days

We appreciate your order and will make reasonable efforts to ensure your purchase is delivered safely and efficiently.